Introducing Test Runs: Validate Your Siena Automations Before Going Live

Every CX leaders knows the importance of launching flawless new automation workflows. Will your AI handle edge cases appropriately? Are your brand guidelines being followed consistently? Is your automation ready for real customer interactions? These questions traditionally remained unanswered until your AI is in a live environment—when the stakes are highest.

In customer service, there's no room for trial and error with live customers. Yet historically, teams had to choose between extensive manual testing—consuming valuable time and resources—or building automations with limited validation. Neither option was acceptable for enterprise-grade customer service.

We built Test Runs to eliminate this compromise, giving you complete confidence in your automations before they handle a single customer conversation.

What Are Test Runs?

Test Runs is a powerful validation tool that generates realistic customer scenarios and shows exactly how Siena will handle them. Think of it as a dress rehearsal for your AI agent—where you can preview responses, identify edge cases, and refine your automation strategy, all before going live.

Unlike simple testing tools, Test Runs creates diverse, contextually relevant scenarios based on your automation's purpose. Each test run generates 10 varied customer inquiries, simulating real-world interactions while demonstrating how Siena interprets and responds to different customer needs.

How Test Runs Works

Using Test Runs is simple. Select your automation, configure a few key parameters like your chosen persona and channel, and Siena handles the rest. Within minutes, you'll see how she responds to 10 diverse customer scenarios, complete with the ability to rate responses and add notes for future refinement.

Why Use Test Runs

Test Runs transforms how enterprises deploy AI automations. They help with:

Risk Mitigation: Validate responses before they reach real customers, ensuring brand consistency and policy compliance.

Faster Deployment: Reduce testing time from weeks to minutes while maintaining thorough validation coverage.

Quality Assurance: Identify and address edge cases early, ensuring your automation handles complex scenarios appropriately.

Team Confidence: Give your CX team complete visibility into how automations will perform, building trust in AI-driven solutions.

Beyond Testing

Each test provides insights into your automation's capabilities, helping you refine and optimize your CX operations over time. Whether you're launching a new automation or updating existing workflows, Test Runs ensures you're always delivering the best possible customer experience.

Ready to see how Siena can help? Chat with our team here.

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