Siena meets Loop: Simplifying Returns for Better Customer Experience

At Siena, we understand that returns can be a challenging part of the customer journey. Managing them efficiently while ensuring customer satisfaction is crucial for ecommerce businesses. That’s why we’re excited to announce our latest integration with Loop, the leading ecommerce returns management platform.

About Loop

Loop is trusted by ecommerce businesses for its ability to streamline the returns process. It automates key steps such as generating return labels, processing exchanges, and tracking returns in real time. This makes the returns experience straightforward for customers while reducing the workload on your support team.

Why Siena x Loop?

Integrating Loop with Siena enhances your ability to manage returns across all your customer comms channels. Whether your customers reach out via email, social media, or chat, they can now access Loop’s high-quality returns process simply by speaking with Siena. This integration ensures that your customers receive consistent, reliable support, while your team benefits from the efficiency of automation.

How It Works

With the Siena x Loop integration, here’s what you can automate:

• Generate Return Link: Siena can create a unique return link for customers. If the customer doesn't provide the order number and zip code, Siena will use the most recent order and ask for the zip code.
• Resend Shipping Label: If a customer misplaces their shipping label, Siena can quickly resend it. This action requires the order number, which Siena will request if not provided.
• Cancel Return: Customers can cancel a return by providing the order number. If not given, Siena will prompt for it.
• Get Return Status: Customers can inquire about the status of their return at any time. Siena will provide up-to-date information pulled directly from Loop, including whether the return has been received, processed, and the outcome.

This integration centralizes all return-related conversations within the Siena Inbox, giving your team full visibility over ongoing and resolved customer queries. Customers can easily manage their returns through a simple conversation with Siena, without needing to navigate multiple systems. And as your business grows, Siena’s automation scales with you, allowing you to handle an increasing volume of returns with ease and efficiency.

Conclusion

Brands like Bandit Running and Thrive Cosmetics are excited to leverage Loop to fully automate their returns processes, ensuring customers receive fast, end-to-end support for returns and exchange queries.

With the Siena x Loop integration, you can turn returns from a potential pain point into an opportunity to enhance customer satisfaction and streamline your operations. If you’re looking to simplify returns and provide a better customer experience, this integration is a solution worth exploring.

If you’d like to learn more about how this feature can support your business and turn returns management into an opportunity for great customer experiences, please reach out to schedule a personalized demo with our team.