Mabel

Where the future of CX meets AI innovation

Dive into the depths of AI-driven CX as we explore, educate, and empower through cutting-edge insights and stories.

Andrei Negrau
Written by
Andrei Negrau

Siena AI Reasoning: The Foundation of Trustworthy AI for Enterprise CX

Unlock the power of AI reasoning in enterprise CX. Siena delivers transparent, trustworthy agents that explain every decision with ease.

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Graphic titled 'AI Reasoning,' showing a 5-step reasoning process behind a delivery issue response provided to the agent.
Siena and Loop Subscriptions logos
Hurriyeh Iftikhar
Written by
Hurriyeh Iftikhar

Siena meets Loop Subscriptions: Seamless Subscription Management for Customers

Siena logo with GDPR and CPRA compliance badges, emphasizing data privacy commitment.
Hurriyeh Iftikhar
Written by
Hurriyeh Iftikhar

Siena AI Achieves GDPR and CPRA Compliance

Four people in Siena caps having a meeting around a laptop and coffee.
Nouran Smogluk
Written by
Nouran Smogluk

10 Game-Changing Ways AI is Transforming Customer Service in 2025

Dave Brooks
Written by
Dave Brooks

Introducing Custom Integrations: The Code-Free Way to Onboard Siena into Your Entire Toolstack

Siena and Loop logos, announcing a strategic partnership.
Dave Brooks
Written by
Dave Brooks

Siena meets Loop: Simplifying Returns for Better Customer Experience

A focused person working on a whiteboard presentation, exploring the potential challenges of AI agent implementation.
Nouran Smogluk
Written by
Nouran Smogluk

Top 7 Challenges Implementing an AI Agent in Customer Support (+ How to Overcome Them)

A team of four colleagues collaborating at a work table, shaking hands in agreement.
Nouran Smogluk
Written by
Nouran Smogluk

How to Get Buy-In From Your Customer Support Team for AI

Image featuring the Siena AI certification badge, a smiling person, and the text 'Welcome to Siena AI certification Program'
Dave Brooks
Written by
Dave Brooks

Siena AI launches Siena Academy with the first AI Certification for CX Leaders

Siena and Stripe logos
Dave Brooks
Written by
Dave Brooks

Siena Meets Stripe: Unlock New Possibilities for Exceptional Customer Support

Person presenting an idea to colleagues using a whiteboard and sticky notes.
Dave Brooks
Written by
Dave Brooks

Dedicated AI vs. Help Desk AI Add-Ons: Why Going All-In on AI Is a CX Game-Changer

Siena and Wonderment logos
Dave Brooks
Written by
Dave Brooks

Siena Meets Wonderment: Save Time Responding To Order Status Questions

Two colleagues collaborating on a tablet in a professional setting.
Dave Brooks
Written by
Dave Brooks

Beyond AI, Siena collaborates with your CX team

Person reading a book at a desk surrounded by bookshelves.
Dave Brooks
Written by
Dave Brooks

New from Siena: Train Your AI Agent with Knowledge Sources

Four coworkers sit at a table in a cozy setting with an optimistic attitude, focused and engaged in their collaborative work.
Jehan Lalkaka
Written by
Jehan Lalkaka

Siena AI Agent vs. Chatbots: 11 Reasons Why CX teams choose Siena

Siena and AICPA / SOC4SO badge
Jehan Lalkaka
Written by
Jehan Lalkaka

Keeping Customer Data Secure: Siena AI Achieves SOC-2 Certification

Siena AI helps draft a reply for a customer issue about out-of-stock matcha after a Copilot prompt is written.
Siena team
Written by
Siena team

Save time crafting empathic responses with Siena’s new AI assistant for CS agents: Siena Copilot

A smiling person sits near text bubbles: 'First response time -98%,' 'BFCM Sales $17M,' and 'Ticket conversion rate +10%.'
Siena team
Written by
Siena team

Siena AI raises $4.7M to make AI-powered customer support more human

Did my order ship already? I need to change my shipping address.
I need to pause my subscription as I’ll be traveling to Hawaii.
How can I best prepare it?
Is it possible to change to another shampoo and conditioner bars for my subscription?
I don't drink coffee. Does it come in capsule form? Or different flavors?
I just received my order but the self draining soap dish was not in the box.
🇺🇸 Nick Johnson
Hey! Can I return my order?
🇮🇹 Francesca Bonetti
Come fare il latte macchiato?