Siena Meets Stripe: Unlock New Possibilities for Exceptional Customer Support

At Siena, our mission has always been to empower brands to deliver exceptional customer experiences with cutting-edge AI technology. Today, we're excited to announce our integration with Stripe, the global payment platform trusted by millions of businesses worldwide. This partnership opens new doors for brands using Stripe, allowing them to easily onboard Siena and take their customer support to the next level.

If your business is using Stripe, here's how Siena can elevate your CX operations:

Manage customer support across all your Stripe accounts

With Siena's Stripe integration, you can now add multiple Stripe accounts to Siena, simplifying the management of various storefronts from a single dashboard. By streamlining your accounts through Siena you can provide consistent, high-quality support across all your Stripe-powered accounts.

Automate subscription and order management

Siena can automatically resolve a wide range of subscription and order requests, such as pausing, resuming, or canceling subscriptions, without the need for human intervention. This not only saves valuable time for your team but also empowers customers to manage their purchases directly through Siena, ensuring quick and efficient resolutions.

No more scrambling around for invoices

With Siena's Stripe integration, the process of sending customer invoices is automated, reducing manual efforts for your support and finance team. Customers can easily retrieve their invoices through Siena, ensuring quick access to billing information and faster resolution of billing-related inquiries.

Gain comprehensive customer insights for data-led decision-making

Siena provides a complete list of a customer's orders and subscriptions within their profile, offering you a holistic view of their engagement with your brand. By integrating essential data points into Siena's AI context, your CX team can gain a 360-degree overview of customer activities, enabling you to deliver personalized support and make data-driven decisions.

Why Siena?

Siena is the most advanced Empathic AI for CX, designed to learn from your existing knowledge sources to deliver AI-powered support that authentically represents your brand. By bringing together insights from your helpdesk, product documentation, and internal policies, Siena offers empathic AI support, capable of handling complex customer queries and executing multi-step resolutions.

Siena can quickly integrate with your CX stack, ensuring a single source of truth for customer service. You can easily map out your ideal support workflows in plain English, turning your words and policies into AI-powered experiences that reflect your brand and produce fast, high quality responses across all of your channels. Trusted by brands like Eight Sleep, MUD/WTR, and Kitsch, Siena helps provide industry-leading empathic AI while significantly reducing costs - transforming customer service from a cost center into a competitive differentiator.

Using Stripe and keen to level up with AI-powered CX? Get in touch today to schedule a personalized demo and consultation.