This is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.

Been nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.

AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.

We signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.

Thank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.

…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.

I love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.

This Al response to one of our support tickets is mind blowing.

Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.