Our mission is to humanize the internet by turning customer interactions into meaningful relationships.

How it all started.

Envisioning a new way of doing customer experience

We spent over a decade as Shopify merchants scaling ecommerce brands. We experienced first-hand how customer support tools often fell short—automation without real solutions, personalization, or insights. That's why we built Siena.

Siena joins your team by integrating seamlessly with your help desk and commerce stack. It provides fully autonomous, end-to-end customer resolutions while staying true to your brand DNA.

At Siena’s core is our agentic brand intelligence layer that captures and understands customer interactions deeply, enabling deep personalization and actionable business insights. Siena continuously learns from your best interactions, knowledge sources, guidance, and team expertise, becoming smarter every day.

Today, Siena powers hundreds of millions of conversations for brands and handles up to 80% of interactions while maintaining an average CSAT of 4.81.

Our mission is to humanize the internet by turning customer interactions into meaningful relationships. Siena is your partner for commerce growth, exceptional CX, and lasting brand loyalty.

How it all started.

Envisioning a new way of doing customer experience

We spent over a decade as Shopify merchants scaling ecommerce brands. We experienced first-hand how customer support tools often fell short—automation without real solutions, personalization, or insights. That's why we built Siena.

Siena joins your team by integrating seamlessly with your help desk and commerce stack. It provides fully autonomous, end-to-end customer resolutions while staying true to your brand DNA.

At Siena’s core is our agentic brand intelligence layer that captures and understands customer interactions deeply, enabling deep personalization and actionable business insights. Siena continuously learns from your best interactions, knowledge sources, guidance, and team expertise, becoming smarter every day.

Today, Siena powers hundreds of millions of conversations for brands and handles up to 80% of interactions while maintaining an average CSAT of 4.81.

Our mission is to humanize the internet by turning customer interactions into meaningful relationships. Siena is your partner for commerce growth, exceptional CX, and lasting brand loyalty.

How it all started.

Envisioning a new way of doing customer experience

We spent over a decade as Shopify merchants scaling ecommerce brands. We experienced first-hand how customer support tools often fell short—automation without real solutions, personalization, or insights. That's why we built Siena.

Siena joins your team by integrating seamlessly with your help desk and commerce stack. It provides fully autonomous, end-to-end customer resolutions while staying true to your brand DNA.

At Siena’s core is our agentic brand intelligence layer that captures and understands customer interactions deeply, enabling deep personalization and actionable business insights. Siena continuously learns from your best interactions, knowledge sources, guidance, and team expertise, becoming smarter every day.

Today, Siena powers hundreds of millions of conversations for brands and handles up to 80% of interactions while maintaining an average CSAT of 4.81.

Our mission is to humanize the internet by turning customer interactions into meaningful relationships. Siena is your partner for commerce growth, exceptional CX, and lasting brand loyalty.

Our team

Creators and doers

Hey, we're Siena—a globally distributed team driven by endless curiosity and creativity. We're on a mission to redefine what customer experience means for brands.

Here, everyone owns their impact. We trust each other to jump into action, solve tough problems, and push ideas forward. We blend speed and craftsmanship, balancing the big picture with the tiny details.

Relationships mean everything to us, we're honest, open, and direct with each other, building genuine connections that help us do our best work.

At Siena, you're not just joining a team, you're becoming part of a group of co-creators who celebrate ownership, customer empathy, and care deeply about making an impact.

We're growing fast. We'd love to meet you.

Lisa Popovici

Andrei Negrau

Backed by great partners

See how fast-growing brands scale with Siena

See how fast-growing brands scale with Siena

See how fast-growing brands scale with Siena