The AI That Builds The AI: Introducing Siena's Automation Assistant

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We've entered a new era of customer experience. Just a couple of years ago, building automations meant drawing flowcharts and clicking through a maze of scripts and if/then flow builders. With generative AI, everything turned conversational. The challenge? Translating business knowledge into something AI can reliably follow is task that typically requires expertise in prompt engineering.

That's why we built Automation Assistant.

Going Beyond Knowledge Bases

Here's a truth many companies discover too late: you can't build reliable and powerful AI agents by simply connecting them to your help center articles. Enterprise-ready AI Agents need more than raw information – they need guidance and rules of engagement to operate effectively.

This is where prompt engineering comes in. At Siena we believe there's a better way. Instead of requiring companies to train prompt engineers, we’ve built the Siena Automation Assistanttransforms your business context into AI-ready guidance using a conversational interface.

A New Paradigm of AI Agent Building

We've observed something interesting: many companies want to leverage AI for customer service, but they get stuck trying to bridge the gap between business context  and AI-ready guidance. Some of our clients even turn to ChatGPT to help  train their AI agents – a creative but time-consuming solution.

At Siena, we believe AI should be accessible to everyone. You shouldn't need to be a prompt engineer to launch enterprise-grade AI agents that operate within defined boundaries.

Why This Matters

Automation Assistant transforms how you create AI workflows. Instead of wrestling with technical configurations, you have a conversation with an AI that understands your business context. It's like having a brainstorming partner who can:

• Turn your process documents directly into working AI workflows with guardrails
• Evaluate your customer service policies and suggest improvements
• Help you think through edge cases you might have missed
• Validate whether your automation rules make sense
• Create clear rules of engagement for your AI agents

How it Works

Sarah, a CX leader  wanted to automate her team's refund handling process. Instead of spending days learning prompt engineering or drawing flowcharts, she simply shared her refund policy document with Siena Automation Assistant. Through a natural conversation about her team's needs,  Siena created a complete, enterprise-grade workflow in minutes – with built-in safeguards to ensure the AI operates exactly as intended.

The result? A reliable AI agent that handles refunds exactly as her team would, without the usual weeks of setup and testing, and with proper controls in place.

We're getting lots of great feedback from early adopters:

This Is Just the Beginning

Automation Assistant represents our first step toward a future where AI helps you build better AI. Soon, you'll be able to:

• Create purpose-built AI agents for different departments or service tiers
• Chat with AI to get insights from your conversation data
• Launch AI agents trained for specific tasks like returns, VIP support, or technical troubleshooting

While we're excited about a future where AI handles even more complexity, we're equally committed to keeping you in control. Every workflow that Automation Assistant creates comes with Siena's enterprise-grade security, reliability, and guardrails built in. It's not just about making AI work – it's about making it work responsibly.

The future of customer experience is conversational. Not just for your customers, but for how you build and improve your automation strategy. Siena is making that accessible today, with the controls and guidance needed for enterprise-grade AI deployment.

Ready to see Siena Automation Assistant in action? Get in touch today.