Siena felt like a girlfriend from day one. It handles 50% of our conversations at 90%+ CSAT, cut handle time in half, and customers ask for it by name. I'm winning budget conversations against marketing because I can tie CX directly to revenue.

I'm not selling a product, I'm selling a promise. We nailed the marketing engine, but there was a massive gap understanding the customer after the order hit the door. We were trying to put the puzzle together with post-purchase surveys and helpdesk tickets.

My first 15-minute interaction with Ask Siena, I asked what people were actually asking for. They didn't want a discount, they wanted to try other flavors without committing to a full jar. So we created a sampler stick pack. It's now going into Whole Foods, Target, and Sprouts.

When we launched at Costco, we built a weekly voice-of-customer report for the retail team with Ask Siena. That kept the whole company looped in on what customers were saying in real time, instead of waiting for an NPS survey to come in. AI isn't replacing the team. It's letting them focus on the conversations that actually need them.

We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.

With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.

If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.

As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.

The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.

Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.

We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.

Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.