Empathic AI CX agents
designed for commerce
Empathic AI CX agents designed for commerce
Empathic AI CX agents designed for commerce
Siena combines the best of human empathy and AI agents to elevate your brand.
The commerce agent your CX team was missing
Connects to your helpdesk, commerce stack, and customer data
Runs commerce-specific workflows with deep domain expertise
Plug and play, platform agnostic
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Brand intelligence that unlocks growth at scale
Turn customer interactions into strategic business insights
Activate intelligence across teams to drive revenue and retention
Delight customers by anticipating needs better than anyone else
Hi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.
Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)
Amazing, thank you!! I’ll test that tomorrow morning.
You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?
Yes please! You read my mind.
Hi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.
Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)
Amazing, thank you!! I’ll test that tomorrow morning.
You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?
Yes please! You read my mind.
Unify your brand voice across all channels
Mirrors your tone, voice, and customer behaviour
Craft channel-specific AI Personas with ease
Design personalized agents for each channel
Mabel
Jessie
Yogi
Sami
Knowledgable
CHATTY
Passionate
Barista
Hi Sammy,
Making our Mushroom Latte is easier than you might think! Just scoop the powder into a cup or dose mug, add enough water to cover the powder ad mix. Then add your preferred milk and stir it all together! Sit back, relax, and savor your newfound elevated feeling.
Best,
Mable at Everyday Dose
Mabel
Jessie
Yogi
Sami
Knowledgable
CHATTY
Passionate
Barista
Hi Sammy,
Making our Mushroom Latte is easier than you might think! Just scoop the powder into a cup or dose mug, add enough water to cover the powder ad mix. Then add your preferred milk and stir it all together! Sit back, relax, and savor your newfound elevated feeling.
Best,
Mable at Everyday Dose
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
%
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
98%
Faster response time
Faster response time
90%
Faster resolution time
Faster resolution time
+94.7%
Average CSAT
Average CSAT
The agentic commerce platform
Drive sales with generative product recommendations
Help customers find the right product, complete their routine, or try something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.
Drive sales with generative product recommendations
Help customers find the right product, complete their routine, or try something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.
Drive sales with generative product recommendations
Help customers find the right product, complete their routine, or try something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.
Scale social media engagement and moderation
Turn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.
Scale social media engagement and moderation
Turn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.
Scale social media engagement and moderation
Turn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.
Automate post-purchase complex workflows
From “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.
Automate post-purchase complex workflows
From “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.
Automate post-purchase complex workflows
From “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.
Put subscription management on autopilot
More loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.
Put subscription management on autopilot
More loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.
Put subscription management on autopilot
More loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.
Enhance human collaboration & agent assist
Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.
Enhance human collaboration & agent assist
Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.
Enhance human collaboration & agent assist
Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.
Enterprise-grade safety and brand control
Trusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.
Enterprise-grade safety and brand control
Trusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.
Enterprise-grade safety and brand control
Trusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.
Integrate with your existing stack
Custom Apps
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
Partnering with Siena AI has been a game-changer for our CX. A Trustpilot review praising our AI agent’s quick, clear support confirmed we were on the right path. That’s the magic of Siena—it’s not just tech for the sake of it. It’s tech that actually elevates the experience.
Michael Ludwig
Director of Customer Service
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
See how fast-growing brands scale with Siena
See how fast-growing brands scale with Siena
