Get Siena AI Certified
Gain hands-on AI expertise through the first Certification Program for CX leaders. Blend theory and practice to develop cross-functional AI skills and acquire the knowledge to lead transformative initiatives.
Learn to build powerful AI Agents that boost CSAT scores
Get recognized as an AI Expert that sets you apart in the market
Scale towards enterprise level support and beyond
Course
Overview
Dive into AI customer experience and elevate your skills with the Siena AI Certification Program. Master empathic AI-driven customer experiences. From platform onboarding to automations, AI strategy, and knowledge sources, our curriculum covers it all.
Learn to craft brand personas, optimize AI strategies, and leverage automation for exceptional support. Gain insights into analysis and optimization to keep your AI solutions performing at their best.
Designed for flexibility, our program offers learning modules you can access anytime. Unlock the expertise to transform customer experiences and lead in the AI space today.
This module provides an overview of the Siena AI Certification Program. You'll explore understanding autonomous agents in CX, learn prompt engineering, train your autonomous Agent, understand what your team can expect from working with Siena, and how to get the most out of your onboarding experience.
This module introduces the Siena platform, covering automations, personas, and knowledge sources. You'll learn how to link Siena to your tech stack, understand AI context, and enable multichannel automation.
This module teaches you the essentials of creating and managing automations. You'll navigate the automation library, learn to build and test automations, use templates, and launch your first automation. It also covers best practices and common pitfalls.
This module focuses on creating and testing AI brand personas that match your brand tone of voice. You'll learn to design personas, test them in the Playground, and understand the importance of channel mapping.
In this module, you'll learn how to train Siena using existing documents or URLs as knowledge sources. You'll discover how to link new sources, utilize them in automations, and understand Siena's prioritization methodology.
This module covers the strategic use of the Siena platform. You'll learn to integrate Siena with your help desk, use the Siena Inbox, develop an automation strategy, set up guardrails, and enable multilingual support.
This module focuses on refining and improving Siena's performance. You'll learn about intent classification, troubleshooting, and addressing unexpected results. You'll also discover how to use analytics to enhance your AI Agent.
The bonus module includes additional content around functionalities such as Thinking Time, Conversational Mode, and Copilot. These sections provide extra tools and tips to further enhance your understanding and application of Siena's capabilities.
In this final module, you'll review the program's key takeaways and continue your professional development. You'll also celebrate your accomplishment with a unique Siena AI Certification, ready to share on LinkedIn and leverage the benefits.
Chapters
Master generative AI for CX
Build top performing AI Agents
Scale your brand voice across channels
Optimize automation for high accuracy
Leverage Empathic AI for higher CSAT
Deliver best-in-class experiences
Gain insights into customer behaviour
Flexible modules to fit your schedule
Brands' favorite AI course for CX
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People are talking
Going through the Siena AI Certification Program was a real boost for our team. The modules were super detailed and practical, making it easy for us to apply what we learned right away. We've seen a big difference in how efficiently we handle customer queries and the personalized support we can now offer. The insights into human-AI collaboration and prompt engineering were especially helpful. Now, we’re not just keeping up – we’re leading the way in AI-driven CX. Implementing and managing Siena on behalf of our mutual brands has never been smoother, and our clients love the enhanced CX we provide. If you want to take your CX to the next level, this certification is a must.
People are talking
It was full of information, step by step by step instructions. It was clear, concise and easy to follow. Every feature was explained well and it really gives you the tools to get started with Siena. Without it I think the set-up would be infinitely more difficult.
People are talking
You broke it down into palatable sections so you didn't have to worry about making your way through an hour long video video.It was chunked out nicely and covered different areas well. And I thought it was put together very well. It was very helpful. Thank you.
People are talking
Deanna and I both did our certification, and I have to say thank you so much.It was so much easier to understand than the training we went through at the beginning, I learned a bunch of stuff that I apparently missed the first time. So it was great. It was really, really good.
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People are talking
Lisa, I am so impressed with how thorough and helpful this is! Even though l've been working with the platform for a few months, I've still been able to pull several tips you mentioned and apply changes to our settings. There have been other vendors in the past that l've wanted this level of detail from and they weren't able to achieve it. Huge props to you! I was telling Sheena that having her level of customer success support has been super refreshing to see from vendors as well! Way to show up!
Why become certified?
Stay at the forefront
Using the latest generative models, become an AI-CX expert. Enhance your personal skillset, boost your career prospects, and lead your team in cutting-edge support.
Avoid common pitfalls
Learn from experts to sidestep frequent AI implementation mistakes. Optimize interactions, ensure data privacy, and maintain the human touch and brand voice.
Gain competitive edge
Offer superior, AI-enhanced CX that sets your brand apart. Create personalized, efficient experiences that boost satisfaction and give your business a distinct advantage.
Course Overview
Learn best practices for human-AI collaboration, from ramp-up periods to building confidence and maintaining systems.
Roll out AI Agents smoothly with controlled launches. Address team anxieties through feedback loops that build confidence.
Define and track AI CX success metrics. Gain buy-in from executives and stakeholders.
Master prompt engineering and natural language to build scalable AI Agents for enterprise-level support.
Become an AI persona designer and learn to embody your brand's voice across channels to ensure consistent and authentic CX.
Discover best practices, avoid common pitfalls, and understand the nuances that impact your automation journey.
Access pre-built templates to accelerate implementation and go live quickly with autonomous AI Agents.
Get practical insights into advanced workflows. Learn what differentiates successful from poorly built automations.
Deploy AI Agents across complex workflows at scale with guardrails to ensure optimal performance and exceptional support.
Apply to get Siena AI Certified
Fast-track your path to exceptional CX
By completing the Siena AI Certification Program, you'll gain a deep understanding of how to onboard and develop your first AI Agent. The program will give you the why and how to streamline CX processes, boost satisfaction, and expand coverage, ensuring fast, high-quality resolutions. Packed full of insights from our AI-driven CX experts, it's an excellent way to boost your team's skills, confidence, and ability to deliver exceptional customer experiences.
The Siena AI Certification Program is completely free for all Siena customers and partners. We believe in empowering our customers and partners with the knowledge and skills they need to succeed with AI-driven CX, which is why we've made it available at no additional cost.
Yes! The Siena AI Certification Program is completely free for all Siena customers and partners, and their wider teams. If you’d like to request access to a team member, please speak to your Siena Customer Success Manager.
If you don't pass a quizz on your first attempt, don't worry – you'll have the opportunity to retake it.
Whether you need help setting up automations, a quick sense-check on Siena's training, or guidance refining your personas, the AI Assistant can help you get Siena working at her best. Our Customer Success team is also available to provide help and support throughout your learning journey. Whether you have questions about maximizing Siena’s impact, need help with a specific challenge, or want to discuss your AI-driven CX strategy, they're here to help.
If you are interested in becoming Siena AI Certified and are not currently a Siena customer or partner, you can get in touch with us at support@siena.cx or book a demo.