Siena AI launches Siena Academy with the first AI Certification for CX Leaders

AI, like CX, is a fast-moving space. Combining the two can unlock incredible customer experiences, and set you apart as a leader in AI-driven CX. But it's not always easy to know where to begin.

That's why we've created Siena Academy - your fast-track to mastering AI-powered customer experience. Offering targeted courses designed to help CX teams leverage AI effectively, Siena Academy empowers you to deliver exceptional experiences to your customers, using the latest in AI technology.

Fast-Track Your Path to Exceptional Customer Experiences

Siena Academy is launching with the Siena AI Certification Program – a first-of-its-kind professional accreditation designed to give you the AI insights, expert tips, and proven strategies needed to excel in AI-driven CX. Through quick, practical lessons that fit your schedule, you'll gain essential skills to optimize Siena and establish yourself as a leader in AI-driven customer experience.

The Siena AI Certification Program is crafted to elevate your brand's customer experience. By equipping your team with the knowledge to maximize Siena's AI capabilities, you can:

• Master building AI Agents: Learn to build powerful AI Agents that boost CSAT scores
• Personalize AI interactions: Create brand-aligned personas that maintain your voice
• Optimize AI workflows: Streamline processes and boost resolution rates
• Enhance human-AI collaboration: Empower your team to work effectively with AI
• Future-proof your CX strategy: Unlock AI's full potential and stay ahead of the curve

Built With Your Needs In Mind

The Siena AI Certification Program covers everything your team needs to know to master AI-driven CX. The curriculum is divided into four contextual modules and six core modules, including:

• Platform Onboarding: Get up and running with Siena quickly and easily
• Automations: Learn how to create and optimize AI-powered workflows that streamline your CX processes
• Personas: Craft AI personas that embody your brand's unique voice and values
• Knowledge Sources: Integrate your existing knowledge base with Siena for accurate, up-to-date answers
• Platform Strategy: Create a comprehensive AI-driven CX strategy aligned with your business goals
• Analysis & Optimization: Use data-driven insights to continuously improve your AI agent's performance

Each module includes quick, practical video lessons, visual walkthroughs, and real-world examples to help your team learn by doing. And with the support of our dedicated AI Assistant and Customer Success team, you'll have the guidance you need every step of the way

1. ₅₊ hours of content
2. ₉ modules
3. ₅₀₊ lessons^‍
4. ₂₅ real-life examples

Build a Team of AI-Driven CX Experts

The Siena AI Certification Program is designed to help your team grow professionally and become experts in AI-driven customer experience. By investing in their development, you can:

• Foster a culture of innovation: Keep your team at the forefront of AI-driven CX_‍
• Boost employee engagement: Show your commitment to your team's growth and success
• Enhance problem-solving skills: Equip your team to tackle complex customer challenges
• Build a strong foundation for the future: Prepare your team to thrive as AI transforms customer experience

As you and your team progress through the program, you'll find short multiple-choice assessments at the end of each content module. These aren't just formalities: they're designed to reinforce your learning and ensure you've mastered the skills and knowledge you need to get Siena out there talking to customers. You’ll need to pass each test in order to move on to the next module, so remember to take notes as you go. 

Once you’ve completed all of the assessments, you can proudly say that you are officially Siena AI Certified, and we’ll even send you an official accreditation certificate in recognition of your achievement. This certificate shows that you're ready to tackle the future of customer support head-on, future-proofing your resume and putting you in a prime position to ace performance reviews.

With a team of Siena-certified experts on your side, you'll be well-positioned to deliver exceptional customer experiences that set your brand apart for years to come.

How to get access

The certification is designed for Siena customers and partners. If you are interested in becoming Siena AI Certified and are not currently a customer or partner, you can get in touch with us here.