Introducing Custom Integrations: The Code-Free Way to Onboard Siena into Your Entire Toolstack

Onboarding a new CX agent involves teaching them how to use the tools they need to support your customers. It’s no different for an AI Agent - Siena needs to be properly onboarded into the various tools in your stack to take action and resolve queries effectively. Siena already integrates with a wide range of e-commerce tools, allowing her to autonomously handle tasks like issuing refunds, coordinating exchanges, and providing tracking details.

But what if the integration you need hasn’t been built yet? Every company has its own unique stack of tools that keep things running smoothly. With Custom Integrations, you now have the ability to create your own code-free integrations, giving Siena the access she needs to pull information and take action within any tool you use. It’s all about making Siena work perfectly with the tools that are essential to your business.

How Custom Integrations Work

Custom Integrations allow you to connect Siena to the specific tools that power your business without needing to write a single line of code. This not only speeds up resolutions but also frees up your team to focus on more strategic, high-impact work. Here’s a quick overview of how it works:

• Choose: Use our simple interface to name and brand your new integration. 
• Define: Specify what actions Siena can take within the tool, provide details and setup authentication
• Configure: Configure the payload of the data and add instructions for Siena 
• Activate: Once tested, activate your integration and watch Siena seamlessly interact with your chosen tool.

Real-Life Examples

• Integrate with Yotpo to give Siena access to your loyal customers' data and rewards
• Connect with ParcelLab for accurate order tracking and seamless returns management
• Link to OrderProtection systems so Siena can efficiently handle order claims

While Custom Integrations are designed to be code-free, if you’re not well-versed in APIs, it might be beneficial to co-build this with a technically minded team member or review the implementation with your Siena CSM before going live. Feel free to reach out if you need any assistance.

Ready to Start Building?
Get in touch today to schedule a personalized demo and discover how Custom Integrations can help boost your CX automation potential.

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