Mabel

The #1 Empathic AI CX agent that
makes customers smile

The autonomous customer service platform designed for commerce. Combine the best of human empathy and AI to transform your customer experience.

Book a demo
It feels real because it is.

The closest thing to your star customer service agent

  • Human empathy in every interaction

  • Resolves issues instead of deflecting them

  • Effortless omnichannel management

Your new best teammate.

Reasons and takes action with human accuracy

  • Learns and improves from the best interactions

  • Seamlessly handles multiple intents & complex tasks

  • Understands context, while remembering birthdays

Your CSAT secret weapon.

Unify your brand voice across all channels

  • Craft channel-specific AI Personas with ease

  • Personalize at scale with brand precision

  • Amplify a consistent brand voice everywhere

Sami
Social Media Gal

I want a replacement for my bag and a refund on the boots.

Hey Nora 👋 I got you! Do you want the same color for the bag? I can also exchange the boots. What do you think? 😊

I'll have just the bag replaced as it arrived scratched. I will return the boots for a refund.

Type a reply...

Hey. 👋 Happy to help you with the return process. I can also exchange it with a bigger size. 😍

Send replacement

Perfect! I will get an M size.

Routed to team
Ticket closed
Tabs11
Mabel
Knowledgeable
Chatty
Passionate
Barista

Hi Sammy 👋 Making our Mushroom Latte is easier than you might think though! 😉 Just scoop the powder into a cup or dose mug, add water to cover the powder and mix, then add your preferred milk - vegan alternatives like Oatly work great. Stir it all together, then savor your newfound elevated feeling.

☕️

Best,

Mable at Everyday Dose

Mabel
Yogi
Mindful
Insightful
Honest
Educational

Hi Lisa,


For hot yoga, I’d recommend pairing your practice with a full yoga mat towel, which is designed to absorb sweat and prevent any pooling of sweat on the mat, making your practice more comfortable.🧘♀️🔥�♂️

Namaste,

Yogi, Customer Care at YF

Yogi
Jessie
Adventurous
Expert
Smart
Optimistic

Hey Kyle,

We love the idea of making your Swoverall even more unique to you. We offer custom embroidery or screen printing for bulk orders on a case-by-case basis. Let's create something special together! 🎉👕🎨

Cheers,

Jessie at Waves

Jessie
Sami
Playful
Happy
Resolute
Helpful

Our fresh food contains a variety of nutritious ingredients, such as chicken, pumpkin, kale, and blueberries, which support your dog's overall health and well-being. Plus, it's packed with vitamins and minerals to help your Cavalier King Charles thrive. Would you like to try a sample pack for your pup? 🐶

Chat soon,

Sami at Treats

Sami
Helpful
Resolute
Happy
Emoji Cook
Playful
Optimistic
Emoji Happy
Smart
Expert
Emoji Hairstylist
Adventurous
Educational
Emoji Yogi
Honest
Insightful
Emoji Smart
Mindful
Barista
Emoji Woman
Passionate
Chatty
Emoji Surf
Knowledgeable
Helpful
Resolute
Happy
Emoji Cook
Playful
Optimistic
Emoji Happy
Smart
Expert
Emoji Hairstylist
Adventurous
Educational
Emoji Yogi
Honest
Insightful
Emoji Smart
Mindful
Barista
Emoji Woman
Passionate
Chatty
Emoji Surf
Knowledgeable
Knowledgeable
Emoji Surf
Chatty
Passionate
Emoji Woman
Barista
Mindful
Emoji Smart
Insightful
Honest
Emoji Yogi
Educational
Adventurous
Emoji Hairstylist
Expert
Smart
Emoji Happy
Optimistic
Playful
Emoji Cook
Happy
Resolute
Helpful
Knowledgeable
Emoji Surf
Chatty
Passionate
Emoji Woman
Barista
Mindful
Emoji Smart
Insightful
Honest
Emoji Yogi
Educational
Adventurous
Emoji Hairstylist
Expert
Smart
Emoji Happy
Optimistic
Playful
Emoji Cook
Happy
Resolute
Helpful
It feels real because it is.

The closest thing to your star customer service agent

  • Human-like empathy in every interaction

  • Resolves issues instead of deflecting them

  • Effortless Omnichannel Management

Sami
Social Media Gal

I want a replacement for my bag and a refund on the boots.

Hey Nora 👋 I got you! Do you want the same color for the bag? I can also exchange the boots. What do you think? 😊

I'll have just the bag replaced as it arrived scratched. I will return the boots for a refund.

Type a reply...
Your best teammate.

An AI that's actually embedded in your team

  • Understands context, while remembering birthdays

  • Flawlessly juggles multiple intents & complex tasks

  • Smart routing decisions that empower teams

Hey. 👋 Happy to help you with the return process. I can also exchange it with a bigger size. 😍

Send replacement

Perfect! I will get an M size.

Routed to team
Ticket closed
Your CSAT secret weapon.

Breathes life into your brand using AI Personas

  • Craft channel-specific personas with ease

  • A true brand chameleon, fitting every personality

  • Infuse empathy and human-touch into every interaction

Tabs11
Mabel

Hi Sammy 👋 Making our Mushroom Latte is easier than you might think though! 😉 Just scoop the powder into a cup or dose mug, add water to cover the powder and mix, then add your preferred milk - vegan alternatives like Oatly work great. Stir it all together, then savor your newfound elevated feeling.

☕️

Best,

Mable at Everyday Dose

Mabel
Yogi

Hi Lisa,


For hot yoga, I’d recommend pairing your practice with a full yoga mat towel, which is designed to absorb sweat and prevent any pooling of sweat on the mat, making your practice more comfortable.🧘♀️🔥�♂️

Namaste,

Yogi, Customer Care at YF

Yogi
Jessie

Hey Kyle,

We love the idea of making your Swoverall even more unique to you. We offer custom embroidery or screen printing for bulk orders on a case-by-case basis. Let's create something special together! 🎉👕🎨

Cheers,

Jessie at Waves

Jessie
Helpful
Resolute
Happy
Emoji Cook
Playful
Optimistic
Emoji Happy
Smart
Expert
Emoji Hairstylist
Adventurous
Educational
Emoji Yogi
Honest
Insightful
Emoji Smart
Mindful
Barista
Emoji Woman
Passionate
Chatty
Emoji Surf
Knowledgeable
Knowledgeable
Emoji Surf
Chatty
Passionate
Emoji Woman
Barista
Mindful
Emoji Smart
Insightful
Honest
Emoji Yogi
Educational
Adventurous
Emoji Hairstylist
Expert
Smart
Emoji Happy
Optimistic
Playful
Emoji Cook
Happy
Resolute
Helpful

Siena handles over 80% of daily customer service interactions, taking the load off teams while making customer experiences feel magical.

98%
Faster response time
90%
Faster resolution time
100%
Customer happiness
Elevate the everyday.

Designed for commerce

FAQ & product knowledge

Immediate answers, endless expertise – effortlessly handle any product query with real-time knowledge base.

Do you have vegan alternatives? Also how can I prepare it?

Social media & community

Spark conversations, stoke community – Siena engages with your audience where they live online, turning interactions into opportunities.

Conversational SMS and WhatsApp

Deliver instant responses, anytime, anywhere, 
with text automation in your brand's voice.

Hey! Where can I see my order’s tracking number? And also, I want to change my shipping address.
Hey Alex, happy to help! Your order should arrive by Friday. Here’s your tracking number #3949581. What’s the new address? I’ll take care of it up for you.
My new address is St Wilingotn 64. Thank you!

Hey Alex, Happy Birthday to you! Of course, we'd be happy to help you. Your order tracking number is #3949581. What’s the new address, I will set it for you?

Order tracking and shipping edits

Enhance your customers buying journey by providing
real-time shipping updates, changing their delivery
address or replacing their order.

Returns, refunds, and exchanges

Simplify the returns, refunds, and exchanges process. Guide customers efficiently and with ease.

Emma Robin
Routed to team
Return at the closest location
Exchange product

Subscription management

Allow customers to modify, update, or cancel subscriptions effortlessly, providing a frictionless subscription experience.

Can I skip next month? I'm traveling so I won't be home!

Thank you so much!

Purchase options
$10
each
from $7.00
each
DELIVERY FREQUENCY
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A new standard in CX.

The world's most autonomous agent

Book a demo
LLM Infrastructure
New

Powered by OpenAI and other foundational models, Siena learns and adapts, delivering nuanced, accurate support with human-like understanding.

Data & Security First
New

At Siena, your data privacy is paramount. We do not train our models using your data.

Cognitive Reasoning
New

Built for resolution, Siena handles the complexities of customer service using reasoning. Our Cognitive Reasoning-Based Engine evaluates a large number of data points and makes real-time decisions like a human.

Siena Copilot
New

Agents' AI sidekick that crafts responses 10x faster, impeccably phrased, and globally understood in over 100 languages. From sharpening syntax to tailoring tone, Siena Copilot transforms agents into customer success heroes, all while keeping ticket fatigue at bay.

Generative Answers
New

Unlock instant, accurate responses – Siena taps into your wealth of data sources such as Google Docs, PDFs, help centers or product catalogues to deliver the right information, right when your customers need it.

AI Flows
New

Set specific goals such as order tracking or modifying subscriptions, and Siena handles the rest. This includes pulling data from systems like Shopify or Recharge, interacting with customers for clarity, and updating the system.

AI Library
New

Our AI model identifies and recommends easy to automate customers most frequently asked questions. One-click review, approve and go live, without missing automation opportunities.

Smart Routing
New

Siena identifies knowledge gaps and smartly routes tickets to human agents for that personal touch. With AutoQA capabilities, it ensures a smooth transition for agents to tackle complex issues, melding tech efficiency with human insight seamlessly.

Multilingual AI
New

Fluent from the get-go, Siena communicates seamlessly across 100+ languages, offering clear, natural interactions with zero training required. Connect with your global customer base in their language, right out of the box.

The world's most human-like AI.

One platform, infinite possibilities

Integrate Siena with your help desk in 1-click and start using your autonomous customer service with minimal setup. Get your AI superhuman up and running 90% faster and more efficient than the average automation tools.

Commerce integrations.

Integrate with your existing platforms

Siena works with your existing modern commerce tool stack such as Shopify, Recharge or Gorgias.

Happy customers.

People are talking

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Siena’s unique responses are what people love most.

We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.

Beatriz Lopes
@everydaydose
Read story

Siena is incredibly intuitive.

We’re saving $30,000 to $40,000 or more on customer support each year, plus the countless hours from our management team overseeing responses.

Chris Meade
@chrismeadej
Read story

We just finished our busiest season of the year.

I feel like since we had Siena, it really truly saved us so much time and headache. Without Siena, we would've been drowning in the amount of incoming tickets.

Katie Mitchell
@shopsimplemodern
Read story

Best tool for merchants to automate customer support.

They’re turning customer support into a revenue generating channel and can service Social Media comments and email among others.

Jason Wong
@eggrolI
Read story

Siena truly lives up to what the team said she’s capable of.

Plus, the user interface and rollout experience were outstanding all around. Siena is easy to understand and work with, and we were able to implement her smoothly from day one.

Bennett Byerley
@verbenergy
Read story

Can't see any reason why a brand would not use Siena's magic.

Siena's incredible technology allows us to become more passive on hands-on CX, in turn empowering our team to focus on other opportunities continue brand growth.

Kyle Bergman
@swoveralls_
Read story

Obviously, there are so many companies that offer some kind of customer support,

but when we did the preliminary screening with Siena, we quickly thought, ‘Yeah, this is the one we’re going to go with.'

Devyn Engasser
@kitsch
Read story
Making conversations that count.

What millions of customers interacting with Siena say

AC
Anabel C.

I love the team here, Siena was so professional and fast. My favorite company!

KW
Keith W.

Returns are not fun but this one was pretty smooth!

RB
Richard B.

Extremely prompt response. Very friendly and helpful.

CM
Courtney M.

Listened to my concern and handled appropriately. 🥳

AC
Anabel C.

I love the team here, Siena was so professional and fast. My favorite company!

KW
Keith W.

Returns are not fun but this one was pretty smooth!

RB
Richard B.

Extremely prompt response. Very friendly and helpful.

CM
Courtney M.

Listened to my concern and handled appropriately. 🥳

MS
Michael S.

Siena responded fast, and resolved my issue perfectly! 🤩

AG
Ashley G.

Can’t believe how easy it was to get my replacement. Thanks again.

NT
Nicole T.

Kitsch is personable with their customers. I'm VERY surprised!

MS
Michael S.

Siena responded fast, and resolved my issue perfectly! 🤩

AG
Ashley G.

Can’t believe how easy it was to get my replacement. Thanks again.

NT
Nicole T.

Kitsch is personable with their customers. I'm VERY surprised!

4.81 Average CSAT score based on 50,000 customer satisfaction surveys

Did my order ship already? I need to change my shipping address.
I need to pause my subscription as I’ll be traveling to Hawaii.
How can I best prepare it?
Is it possible to change to another shampoo and conditioner bars for my subscription?
I don't drink coffee. Does it come in capsule form? Or different flavors?
I just received my order but the self draining soap dish was not in the box.
🇺🇸 Nick Johnson
Hey! Can I return my order?
🇮🇹 Francesca Bonetti
Come fare il latte macchiato?